Questions? Answers.

The cross-cutting stuff. Feature-specific questions live on each feature page.

Getting Started

What is ILLIXIS?

ILLIXIS is a full-stack marketing platform that runs your entire marketing program from one place: research, strategy, content, creative, distribution, and analytics. Instead of stitching together a stack of disconnected tools or waiting on an agency, you get one integrated system that discovers opportunities, drafts the strategy, creates the content, distributes it, and measures what worked. Maya, the Chief Growth Officer built into every plan, tells you what to do each morning. You approve. ILLIXIS executes.

See how it works →

What gets set up on day one?

ILLIXIS reads your site, extracts your brand voice (tone, persona, constraints, audience, keywords), researches your competitors, and drafts your first content brief. By the end of the onboarding run, you have a working brand profile, a populated keyword universe, and a queue of review-ready content. Day one, not month three.

How long does setup actually take?

About thirty minutes of your time. Brand profile, keyword research, and the first content brief run in parallel during onboarding and finish inside an hour. Most users have a full content queue ready to review by the end of day one.

Can I import my existing content and brand assets?

Yes. ILLIXIS reads your live site to extract brand voice automatically. You can upload logos, brand guidelines, and existing articles to refine the voice profile. If you're already on WordPress, Shopify, Webflow, or WooCommerce, the connector pulls in published content for analysis without re-uploading.

What if I have multiple brands or sites?

Each brand runs as its own workspace with its own brand profile, keyword universe, content queue, and integrations. Switch between them from the dashboard. Starter covers 1 brand, Professional covers 3, Enterprise covers 10. If you run more than ten brands, contact support@illixis.io and we'll work out a custom plan.

See current plan details →

Is there a trial?

Seven days for $7. Full access to everything: briefs, content generation, publishing, attribution, Maya, the lot. Cancel inside the seven days and you owe nothing else. Stay and your plan starts automatically at the tier you picked.

Do I need a marketing background to use this?

No. ILLIXIS is built for small marketing teams and founders who wear the marketing hat alongside everything else. Maya, the Chief Growth Officer that ships with every plan, drafts the strategy and tells you what to do each morning. You approve. ILLIXIS executes. The frameworks come from twenty years of marketing practice baked into the platform, so you don't have to build them yourself.

Pricing & Plans

How is ILLIXIS different from hiring an agency or a stack of tools?

Agencies take three months to ramp and produce on a schedule that doesn't match how markets move. Tool stacks (Semrush + Jasper + HubSpot + Canva + Mailchimp + GA4 + the rest) cost thousands a month in overlapping subscriptions and don't talk to each other. ILLIXIS is one platform that handles research, strategy, content, creative, distribution, and analytics. One contract. One source of truth. You approve. ILLIXIS executes.

See how it works or compare plans.

What's the ROI?

Most teams replace some combination of agency retainer, specialist headcount, and four-to-eight tool subscriptions with a single ILLIXIS plan. The math depends on what you're replacing, so we won't invent a generic number here. The pattern: customers move from spending more and getting less to spending less and getting more, with output landing on day one instead of month three.

See current plan pricing →

How many users are included?

Starter includes 5 team seats, Professional includes 15, Enterprise includes 50. Additional seats are $15/month each on any plan. Roles let you scope what each team member can see and do.

See current plan details →

Is Maya included in every plan?

Yes. Maya, the Chief Growth Officer, ships with every plan. The morning plan, content review, brand strategy, and chat-based actions are core to the platform, not add-ons. Maya gets smarter the more your team uses ILLIXIS. Every approval and edit informs how Maya drafts the next brief.

How Maya works →

What happens if I exceed my plan limits?

ILLIXIS notifies you at 80% of your brief or content limits. From there you can upgrade to the next tier (prorated, takes effect immediately) or wait until limits reset on your next billing cycle. ILLIXIS does not cut you off mid-month. If you accidentally exceed, ILLIXIS reaches out to discuss upgrading.

Can I cancel anytime?

Yes. No contracts, no penalties. Cancel from your account settings and keep access through the end of your billing period. ILLIXIS does not pro-rate refunds for partial months (standard SaaS practice). If you cancel within the first thirty days and aren't satisfied, email support@illixis.io for a full refund.

What support do I get?

Every plan includes a comprehensive help center, video tutorials, and Maya, who can answer most product questions in-app. Direct support response time scales by tier: email on Starter, priority email plus a monthly strategy call on Professional, dedicated success manager plus a Slack channel on Enterprise.

See current plan details →

Trust & Operations

What does ILLIXIS connect to?

30+ integrations across advertising (Google Ads, Meta, LinkedIn, TikTok, Pinterest, Bing, Snapchat, YouTube), analytics (Google Analytics, Search Console, Tag Manager, Trends), CMS (WordPress, Shopify, Webflow, WooCommerce, Payload), email and SMS (Klaviyo, Mailchimp, Mailgun, Resend, Twilio), and social (Facebook, Instagram, LinkedIn, Pinterest, TikTok, Threads, Bluesky, Reddit, Google Business Profile).

Full integrations list →

Does it work for non-English content?

Yes. ILLIXIS supports multilingual content generation across major languages, with brand voice maintained in each. Useful for tenants running marketing programs in multiple regions or expanding into new markets.

How multilingual works →

Who owns the content ILLIXIS creates?

You do. Briefs, articles, landing pages, ad copy, social posts, lead magnets, video scripts: everything ILLIXIS produces inside your account belongs to you. ILLIXIS does not retain rights, syndicate your content elsewhere, or train external models on your data. If you cancel, you can export what you've created.

Is my data secure?

Multi-tenant isolation, encrypted credentials, audited integrations, and SSO on Enterprise. ILLIXIS does not sell your data and does not use your content to train external models.

Full security details →

Are you GDPR-compliant?

Yes. ILLIXIS is multi-tenant with encrypted credentials and supports common GDPR rights (data export, deletion). Our public sub-processor list covers every third party that processes customer data on our behalf (AI providers, email delivery, payment, hosting, error monitoring), with notification when we add new ones. For our Data Processing Addendum (DPA), email privacy@illixis.io.

Security and compliance details →

Will the content actually sound like my brand?

If you complete the brand setup (six fields: brand name, description, tone, persona, target audience, constraints), the output is consistent enough that customers report they cannot tell the difference from human-written content. The setup is the work that matters. Most tools have one field for brand voice. ILLIXIS captures voice, values, and perspective in enough depth that the platform can reproduce them across articles, emails, ads, and social posts.

How brand setup works →

What if I don't like what ILLIXIS produces?

Iterate. Every brief, article, ad, or post can be regenerated with a different angle, edited inline by Maya, or rewritten in a different tone with one click. ILLIXIS includes built-in quality checks (200+ pattern detection, originality verification, fact-checking against authoritative sources) that flag issues before you ever see the output. And if you're not satisfied within the first thirty days, the money-back guarantee applies (see "Can I cancel anytime?" above).

What if my industry is niche or highly technical?

ILLIXIS handles the research, structure, SEO optimization, and brand voice. You add the industry-specific insight in the final review (typically ten to fifteen minutes per article). Think of it as 70% of the work handled, with the final 30% reserved for your expertise. The platform is industry-agnostic by design and works for any business type.

What's the catch?

Honest answer: ILLIXIS works best when you put twenty minutes into brand setup. Customers who skip the six brand-voice fields get generic content and wonder what went wrong. Customers who do the setup get content their own customers can't tell from human-written work. The setup is the work. ILLIXIS handles the rest.