Privacy Policy

Introduction

ILLIXIS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Fill out a form
• Contact our support team
• Participate in surveys or promotions

Usage Data

We automatically collect certain information when you use our platform, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Platform usage patterns and preferences

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your transactions and managing your account
• Sending administrative information and updates
• Responding to your inquiries and providing customer support
• Improving our platform and developing new features
• Analyzing usage patterns and optimizing user experience
• Detecting and preventing fraud or abuse
• Complying with legal obligations

SMS and Text Messaging

ILLIXIS and its customers may send SMS (text) messages to phone numbers you provide. By providing your phone number and opting in, you consent to receive text messages related to:

• Appointment reminders and follow-ups
• Service notifications and updates
• Promotional offers and marketing communications
• Account-related alerts

Message Frequency & Costs

Message frequency varies based on your interactions and preferences. Standard message and data rates may apply depending on your mobile carrier and plan.

Opting Out

You may opt out of SMS messages at any time by:

• Replying STOP to any message you receive
• Contacting us at privacy@illixis.io
• Updating your communication preferences in your account settings

After opting out, you will receive a confirmation message. Reply HELP to any message for assistance.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

Third-Party Sub-processors

We engage third-party service providers to operate ILLIXIS. These sub-processors include:

• AI services for content generation, analysis, embeddings, and media generation
• Email delivery for transactional and marketing messages
• Payment processing and subscription billing
• Hosting, content delivery, and file storage
• Error monitoring and application performance tools
• SEO, keyword, and web research APIs
• Voice, image, and media generation services
• SMS delivery and phone number verification
• Content originality and duplicate-content verification

The current list of sub-processors with their names, purposes, and processing regions is maintained at illixis.io/subprocessors. We update that page whenever we add, replace, or remove a provider.

All sub-processors are bound by written agreements requiring confidentiality, security safeguards, and processing only on our documented instructions.

Google Analytics Integration

ILLIXIS integrates with Google Analytics 4 to help you track content performance. When you connect your Google Analytics account, we access:

• Page view counts and engagement metrics
• Traffic sources and user behavior data
• Content performance statistics

This data is:

• Used solely to display performance insights in your ILLIXIS dashboard
• Stored securely in our database for historical reporting
• Accessed in read-only mode (we never modify your Analytics data)

You can disconnect your Google Analytics integration at any time from your ILLIXIS Settings page, which immediately revokes our access to your data.

Google Search Console Integration

ILLIXIS integrates with Google Search Console to provide SEO insights. When you connect your Search Console account, we access:

• Search query data (keywords, impressions, clicks, positions)
• Page performance metrics
• Site indexing information

This data is:

• Used to display SEO performance in your ILLIXIS dashboard
• Used to generate personalized content recommendations
• Stored securely in our database for historical analysis
• Accessed in read-only mode (we never modify your Search Console data)

You can disconnect your Google Search Console integration at any time from your ILLIXIS Settings page.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

Marketing Emails: Opt Out Anytime

You may opt out of any marketing email ILLIXIS or any tenant of ILLIXIS sends to you. Every marketing email's footer includes a one-click Unsubscribe link and a Manage Preferences link. The preferences page lets you opt out of an individual sequence (for example, a specific drip campaign) without unsubscribing from all marketing communications.

Your unsubscribe is honored permanently across all of that tenant's marketing communications and is processed within minutes, well within the legal floors required by CAN-SPAM (10 business days, US), GDPR Article 21 ("without undue delay", EU), CASL §6(2) (10 business days, Canada), Australia's Spam Act 2003 (5 business days), the UK Data Protection Act, Singapore's PDPA, and Brazil's LGPD. We also support the IETF RFC 8058 one-click unsubscribe standard, so mail clients such as Gmail and Apple Mail render a native Unsubscribe button in the message header.

Transactional and Relationship Emails

Receipts, password resets, account notifications, and legally-required service messages are not subject to the marketing unsubscribe and continue to be delivered. CAN-SPAM § 7702(17) and analogous provisions in other jurisdictions exempt these from the unsubscribe requirement. They are still filtered by the same suppression list, so bounces, complaints, manual removals, and GDPR erasure requests block all sends, including transactional.

Cookies and Tracking

We use cookies and similar tracking technologies on illixis.io and www.illixis.io to remember your preferences, measure traffic, attribute marketing performance, and personalize advertising. The trackers we load include:

• CookieYes — our consent management platform; records your consent choices and exposes a live list of every cookie set.
• PostHog — product analytics; helps us understand how visitors use the platform.
• Google Analytics 4, Google Tag Manager, Google Ads — site analytics, tag delivery, and ad conversion tracking.
• Meta Pixel (Facebook / Instagram) — ad performance measurement and retargeting.
• LinkedIn Insight Tag — ad performance measurement and retargeting on LinkedIn.

Managing your cookie consent

You can review, update, or withdraw your consent at any time by clicking the privacy/cookie icon in the page footer, which re-opens the CookieYes consent banner. Withdrawing consent is as easy as granting it. CookieYes also publishes a dynamically-updated, cookie-by-cookie list of every tracker that fires on the site, with each cookie's purpose and lifetime.

You can additionally control cookies through your browser settings. Note that disabling all cookies may affect site functionality.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.