Types of Notifications

ILLIXIS uses two notification channels:

In-App Notifications (Bell Icon)

The bell icon in the top navigation shows real-time alerts for:

  • Task completions - When briefs, articles, trend analysis, or other background tasks finish
  • Task failures - When a task encounters an error
  • Approval requests - Content awaiting your review
  • LinkedIn retargeting opportunities - High-traffic articles eligible for retargeting
  • Journalist query matches - New media opportunities matching your brand profile

Email Notifications

Optional emails sent to your registered email address for:

  • Task completions and failures
  • Usage approaching monthly limits (80% threshold)
  • Payment failures and subscription changes
  • Journalist query alerts
  • Team member joins

Notification Retention

ILLIXIS automatically manages notification storage to keep your inbox clean:

| Notification Status | Retention Period |
|---------------------|------------------|
| Read notifications | 7 days |
| Unread notifications | 30 days |

After these periods, notifications are automatically deleted. Important: if you need to reference a completed task, navigate directly to the relevant section (Briefs, Content Hub, etc.) rather than relying on notifications.

Using the Notification Bell

Viewing Notifications

  1. Click the bell icon in the top navigation bar
  2. A dropdown appears showing your most recent notifications
  3. Notifications are grouped by type:
  • "Ready to View" - Completed tasks
  • "Awaiting Your Approval" - Items needing action
  • "Media Opportunities" - Journalist queries

Understanding the Badge

  • A red badge with a number indicates unread notifications
  • The number represents the total count across all notification types
  • When no notifications exist, the badge disappears

Managing Individual Notifications

  • Click a notification to navigate to the related item (this marks it as read)
  • Click the X button on a notification to dismiss it immediately
  • Dismissed notifications are permanently removed

Marking All as Read

  1. Open the notification dropdown by clicking the bell icon
  2. Click "Mark all read" in the dropdown header
  3. All notifications are marked as read (they remain visible until auto-cleanup)

Configuring Email Notification Preferences

Accessing Settings

  1. Click your profile icon in the top navigation
  2. Select "Account Settings"
  3. Scroll to the "Email Notifications" section

Available Email Preferences

Task Notifications:

  • Task completed - Receive emails when long-running tasks finish (off by default)
  • Task failed - Receive emails when tasks encounter errors (on by default, recommended)
  • Journalist query matches - Alerts for new media opportunities (on by default)

Billing Notifications:

  • Usage approaching limit - Warning when you reach 80% of monthly quota (on by default)
  • Payment failed - Alert when subscription payment fails (on by default)
  • Plan changes - Confirmation when subscription plan updates (on by default)

Changing Preferences

  1. Check or uncheck the boxes next to each notification type
  2. Click "Save Notification Settings"
  3. Changes take effect immediately

Notes on Email Defaults

  • Task completed emails are OFF by default - Enable only if you want email alerts for every completed task
  • All other emails are ON by default - These keep you informed of important events
  • Transactional emails cannot be disabled - Password resets, email verification, and security alerts always send

Setting Your Timezone

Notification timestamps display in your configured timezone:

  1. Go to Account Settings
  2. Find the "Preferences" section
  3. Select your timezone from the dropdown
  4. Click "Save Preferences"

Best Practices

  1. Keep failure notifications enabled - These alert you to issues requiring attention
  2. Check the bell regularly - In-app notifications provide faster updates than email
  3. Act on approvals promptly - Approval notifications indicate items blocking your workflow
  4. Review journalist queries quickly - Media opportunities often have tight deadlines

Troubleshooting

Not seeing notifications?

  • Ensure you're logged in to the correct account
  • Check that the task actually completed (view the relevant section directly)
  • For email notifications, check your spam folder

Too many email notifications?

  • Disable "Task completed" emails in Account Settings
  • Keep only critical notifications enabled (failures, billing, queries)

Notifications not clearing?

  • Click "Mark all read" to bulk-clear the badge
  • Dismiss individual items with the X button
  • Wait for automatic cleanup (7 days for read, 30 days for unread)

More in Account & Settings

User Roles & Permissions

Control what each team member can access and modify. ILLIXIS uses role-based access control RBAC to ensure team members have appropriate permissions for their responsibilities.

→
Approval Workflows

Control who reviews and approves content before it goes live. ILLIXIS approval workflows let you build multi-stage review chains with role-based approvers, deadlines, and automatic escalation.

→
Audit Logs

ILLIXIS automatically records every significant action in the platform with an immutable audit trail. Track who did what, when, and from where - critical for compliance SOC 2, GDPR, security investigations, and accountability.

→
White-Label Branding

Replace ILLIXIS branding with your own across the entire platform. Perfect for agencies delivering client work or businesses wanting a fully branded experience.

→
Two-Factor Authentication (2FA) Setup

Two-factor authentication 2FA adds an extra layer of security to your ILLIXIS account. When enabled, you'll need both your password and a verification code from your phone to sign in.

→
← Back to Help Center

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