Each workflow stage has a deadline measured in hours. When content enters a stage, the deadline clock starts.
Default Deadlines by Workflow:
Example Timeline:
When an item becomes overdue:
Escalation targets are users with the role specified in the stage's "Escalate to Role" setting. Typically:
Automatic escalation happens when:
What happens:
escalatedTo enable automatic escalation:
Admins can manually escalate any pending approval:
Manual escalation creates an audit record showing who escalated and why.
Navigate: Workflows → Edit Workflow → Settings
Options:
Navigate: Workflows → Edit Workflow → Edit Stage
Options:
ILLIXIS runs an automated check every hour.
The check:
stage_deadlineis_overdue = TrueTiming: Checks run at the top of each hour (X:00). An item due at 2:30 PM will be flagged as overdue at 3:00 PM.
Overdue approvals can be resolved the same way as normal approvals:
Option 1: Approve
Option 2: Request Changes
Option 3: Reject
Option 4: Reassign
Approval Dashboard:
Statistics:
Every escalation action is logged in the approval history:
Automatic Escalation Record:
```
Action: Escalated
Performed by: System
Notes: Auto-escalated due to deadline (>48h)
Timestamp: 2024-01-15 14:00:03
```
Manual Escalation Record:
```
Action: Escalated
Performed by: admin@company.com
Notes: Escalating to owner - original approver on leave
Timestamp: 2024-01-15 10:30:22
```
View escalation history:
Priority affects notification frequency and dashboard sorting:
Set priority when submitting for approval or update it later from the request detail page.
Set realistic deadlines:
Configure escalation paths:
Monitor the dashboard:
Use priority wisely:
Q: What if no one has the escalation role?
A: Escalation notification fails silently. Item remains overdue but no additional approvers are notified. Assign users to escalation roles to avoid this.
Q: Can I disable escalation for a specific request?
A: No. Escalation is controlled at the workflow/stage level. Use a different workflow if you need different escalation behavior.
Q: Does weekend time count toward deadlines?
A: Yes. Deadlines are calculated in clock hours, not business hours. A 48h deadline set Friday at noon expires Sunday at noon.
Q: How do I know if something was escalated?
A: Check the approval detail page for "Escalated" badge. The activity history shows escalation events with timestamps.
Q: Can I change the hourly check frequency?
A: The overdue check runs every hour by default. Contact support if you need different timing for enterprise deployments.
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